Shipping Information & Return Policy

To ensure smooth and timely delivery of your order, please provide:

• Full first and last name

• Email Address

• Complete home address (including apartment or unit number, if applicable)

• Phone number

Failure to provide accurate and complete information may result in delays or issues with order processing and shipping.

Thank you for your understanding!

Please note that production may take up to 5 business days, and shipping times are 9-14 days (standard shipping) or 7-9 days (express shipping).

Orders are processed Monday–Friday, excluding federal holidays.

Check your shipping email for your tracking information.

Tracking

Orders will shiped after production.

We'll send you a shipping confirmation email with a tracking link once your order has shipped.

Tracking may take up to 48 hours to update.

MISSING ORDER?

If your order was marked delivered by the carrier but you have not received it:

- Double check the shipping address on your order - if it’s missing an apartment number or has a missing digit somewhere, your package was likely delivered to the wrong address and you should contact the carrier for more information

- Check with your neighbor(s) to see if they may be holding it for you (it’s more common than you might expect!)Wait 2 days - it can take this long for a carrier to correct their mistake

CYBERWAVER is not responsible for missing, stolen, lost or tampered packages.

Return to Sender

If your order was returned back to us, reach out and we will help you track it down.

Returns

No Returns or Exchanges Due to the nature of our products, all sales are final.

We are unable to accept returns, exchanges, or refunds at this time. 

However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order at
help@cyberwaver.store and we will work to resolve the issue promptly.

Thank you for your understanding and support of our small business!

Still have questions? Contact us!

contact@cyberwaver.store

Help with an ongoing order?

help@cyberwaver.store